Inch by Inch
Dentsmart’s Bullet = Customer Service
Why Relationships Are the Real Game-Changer in the PDR Industry
In an industry where most companies focus on quick turnarounds, high percentages, and bottom-line numbers, Dentsmart stands for something different—RELATIONSHIPS.
We’ve spent over 23 years building more than a brand—we’ve built a culture rooted in legendary customer service. For us, Paintless Dent Repair isn’t just about fixing a dent. It’s about building trust with every handshake, strengthening the shop’s reputation with every repair, and showing up for our partners in ways that others simply don’t.
We Think Beyond the Repair
At Dentsmart, we’ve invested heavily in the infrastructure that makes service seamless—not just for the vehicle owner, but for body shop staff, insurance partners, and PDR technicians alike. We identified early on that what’s missing in the PDR industry isn’t talent—it’s clarity, care, and consistency.
From our customer portal that provides real-time access to high-quality estimates and photos, to our certified technician training program that ensures every technician meets our standards—not just technically, but professionally, we’ve built a process that brings peace of mind to every corner of the repair experience.
We Don’t Chase Percentages -We Create Value
Some companies talk about how much they’ll pay you. We talk about how much we can grow
together.
Our focus isn’t on percentages—it’s on value. Why? Because value lasts. Value turns one storm
into a decades-long partnership. Value builds a shop’s reputation instead of draining its resources. Value means having technicians that know how to repair a car and how to represent
the shop while doing it.
We don’t show up to your business acting like subcontractors. Every Dentsmart team member
shows up under the same banner, with the same mission—to make your shop stronger, your
life easier, and your customers happier.
Our Secret Weapon: Crusaders for the Cause
Inside Dentsmart, we often say: “Relationships create opportunities—and we don’t want to miss a single one.” That mindset drives every department, every repair, every interaction. From the first time we introduce ourselves, to the moment our technician gets an invoice signed and
hands the keys back to your customer, we’re building something.
Our team is made up of people we call crusaders—people who believe in the goal, who live out
our values in the field every day. They aren’t just skilled with tools; they’re trained to uphold the
Dentsmart standard of service, professionalism, and communication. They know your staff’s
time is valuable. They respect your insurance relationships. And they know every customer
matters.
It’s a Garden Worth Growing
One of our favorite sayings comes from the John Mallet “Garden Song”:
“Inch by inch, row by row, we’re gonna make this garden grow.”
That’s exactly how Dentsmart has grown—one partner, one technician, one shop at a time. We
see every interaction as fertile ground. A chance to plant trust. To grow opportunity. To deliver the kind of customer service that doesn’t just satisfy—it sets the bar.
So here’s our challenge to you: Put us to the test. Let us show you how a truly defined, deeply relational, and high-integrity process can change how you experience PDR.
We’re not just here to repair a dent. We’re here to become a trusted extension of your team.
That’s the Dentsmart difference.
