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1. Define - What is the Scope?

2. Measure - How did it perform today?

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Click or drag a file to this area to upload.

3. Analyze - What is good or bad?

4. Improve - How to fix what is wrong?

5. Control - How to ensure Success?

Variation - Extent of which process performance varies around the average expectation. Mean (average) vs. variation of delivering the average of consistent performance. (How much do we deviate from expectations?)
Defect - Measurable service characteristics that do not meet a clearly defined requirement (customer or business)
Process performance outside of defined specs.
Benefits
*Standardized work, faster and higher production through flow processes