The Collision Crisis: How Dentsmart is Leading the Charge to Save the Industry

Once upon a time, America’s 107,000 body shops had steady hands, skilled techs, and enough capacity to serve their communities. Every day, vehicles rolled in and rolled out—repaired, restored, and back on the road. But that world is changing fast.

Until one day, the experienced workforce started retiring. New talent couldn’t keep pace. And now? The entire industry is feeling it. Shops are backlogged. Cycle times are soaring. Staff are drowning in admin tasks while customers wait weeks for repairs.

Because of that, shops are struggling to maintain their reputations, losing insurance relationships, and watching profits shrink. It’s not just a technician shortage—it’s a repair crisis.

Here’s how we help. With a national network of expertly trained Quality Repair Technicians, a Catastrophe Response Team, and tailored PDR strategies for both hail and daily repairs, Dentsmart is helping body shops dramatically reduce cycle times, increase revenue, and free up their staff from the mountains of paperwork that come with every claim.

Now our partners breathe again—able to focus on their customers, not chaos. With support from our estimatics, technician, and CAT management departments, shops can now weather every storm, hail season or not.

At Dentsmart, we see the crisis. But we also see opportunity. We’re aggressively investing in teams that elevate our insurance and body shop partners. Because this industry doesn’t need more promises—it needs action. And we’re ready to deliver it.